Luckily the solution to this is fairly easy! That is not the printer that Quickbooks use that is a new feature coming with Windows The PDF Utility repair tool is not correcting the problem.
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I have the same question Report abuse. Details required :. Cancel Submit. Previous Next. Hi, Thank you for posting your query on Microsoft Community. I understand your inconvenience. We will assist you with it. Did you make any changes prior to this issue? Are you able to send or save other documents?
Is this persist with particular file type? Here's how:. Then, you can reset your temp folder permissions. Please note that this solution only applies when the first solution didn't work. In case the issue continues after performing the solutions above, kindly check out this article for the additional steps you need to take: Troubleshoot PDF and Print problems with QuickBooks Desktop. It contains detailed steps on how to execute the process correctly.
If you want to personalize your emails to customers and vendors, you can create email templates with customized subject lines and email bodies. Kindly refer to this article for the complete details: Create custom email templates in QuickBooks Desktop. It also contains information on how you can use it for emails sent alongside single transactions, batch emails, and even when you send pay stubs.
View solution in original post. The error message you've added in this thread is a good help to figure out the things that we'll need to do in regards to your concern.
Though, we can run the verify and rebuild data in your QuickBooks Desktop to figure out the error and resolve it what the data verify data found out. First, let's ensure to close all the window in your book. Then, click File from the main menu and select Utilities. Click the Verify Data.
Afterwards, you can follow the steps below to resolve the error you're getting. If the issue persists, we can troubleshoot this further by using this article as our reference for the detailed steps.
After performing the steps above, It's one of the recommended when our customer is facing issues such as unable to email in QuickBooks Desktop. Please let me know how it goes. I'll be around to help and respond to you as soon as I can. Take care! Prior to running your fix, I shut down the program. When I rebooted the following warning popped up:. This may cause issues with printing transactions, emailing forms or saving anything as a PDF file inside of Quickbooks Desktop".
Any time you have any questions about QuickBooks, don't hesitate to ask. The Community is always here to have your back and help get you back to business. I have the same issue as stated above and have tried all of the fixes suggested and still have the same message come up - I am unable to email statements - the same msg comes up with invoices and estimates but I am able to bypass and send anyway.
Statements however are what we normally send and can not receive any payments if unable to send statements. I have contacted QB support and keep getting the run around that they are working on it and will call me back - which they never do. It does not seem to be understood that I can not run my business if I can not send statements. I can see that you've been through a lot now. I appreciate you for bringing your concern about sending emails in QuickBooks to our attention. Since you've done all the troubleshooting steps that were given by my colleagues, I'll share extra information to help you fix this.
Before that, I want to make sure your QuickBooks Desktop software is in its latest release. It's fixed in the latest release QuickBooks version based on release notes. If you're receiving an incorrect password message, please follow the detailed steps in this article to resolve this: QuickBooks Will Not Accept my WebMail Password. To isolate this sample, we can also send emails using a sample company file to check if it's doing the same thing. Then, let's set up your email service in QuickBooks Desktop and try to send an email again.
However, if you've gone through all the steps mentioned above, I'd strongly suggest reaching our Tech Support Team for further help. They can create a new case for you and make sure to get the case number after reaching out to them for future purposes. I am using Win 7 and have not upgraded to 10 yet. I get to step 2 Choose Create a new port and add a new printer and select Local Port and can not find any information you have posted.
Please help. I have always been able to send invoices. Not sure what happened in the last 2 days that changed that through quickbooks Looks through the comments of this post and you should find steps that will match up to your computer. Thank you, thank you and thank you. The best resolution that was easy to follow. I have been trying for many many hours searching for help to sought out the problem of emailing from quick books using windows live mail when i updated my computer to windows 10 and wondered if i needed to go back to windows 7.
I found your help site, followed your instruction and within a couple of minutes i was up and running again. Thanks heap…. Glad to have helped! Thank you so much for this! Worked a treat! SO much happier now! Thank you for the tutorial. My install did not follow your steps, but it got me going in the right direction. This worked great for premier contractor edition as well.
I did not have a print management app but was able to figure out how to complete from the control panel. Thank you, Joseph. I had just updated to Windows 10 and could no longer email pdf from QuickBooks Searched the web for 2 days. Nothing worked till I found your post. Thank you for the info. It would have taken me hours and a whole lot of paper to accomplish what you permitted me to do in perhaps 20 or 30 Minutes.
Much appreciated! You saved me!!! I have been searching endlessly for the past two days trying to create a pdf since doing the Windows 10 update. Your step by step instructions were spot on and took me all of three minutes to do! Thank you thank you thank you!!!! This has been a near nightmare. The frustration of taking 4x longer to send estimates and invoices is finally over!! Sadly tried and tried again with no luck. Not sure why. Have Windows 10, Might have to spend the dough after all.
Is there some new trick? I have never done anything like this before and was totally intimidated. Your instructions were fantastic! Thank you for being a blessing! Thanks for letting me know Vince. Best of luck in your work. Does that mean I will not be able to do that as the provided driver is for 64 bit?
Any suggestions please? What must I search on the internet for? Have a look there. If I remember correctly the same solution worked then, too. Something that I was failing on was to Extract the Microsoft file, and then using the file inside of it. Thank you for coming up with this workaround for QB ! This solution works for me for about a month and then I have to redo the XPS driver.
Otherwise, this resolved my issue perfectly, thank you for the write up. I bought a computer with windows 8, and upgraded to 10 shortly after.
I am using QuickBooks Enterprise Since they did the upgrade to QB with the extra security added just this month, every time I try to open an invoice, sales order, estimate, purchase order and the help screen QB freezes up. The panel on the right side of the invoice or anything with the panel that shows the summary for the transaction, it shows loading and is completely frozen. The only way to close the QB window is with the task manager.
When I open the task manager it shows that QB is not responding. Can you help me with this issue? Joseph, will this work for Quickbooks — 11 and Windows 10? Thanks, Michelle. Give it a shot. Hi Michelle, did you manage to get it to work? I went through all of the steps several times but it kept telling me the XPS driver file was missing stuff.
Still pulling my hair out. Oh well, who needs hair in the summer? This worked great. Thank you so much, it is greatly appreciated. Thanks very much!!
Worked great. Worked like a charm on QB Pro on Windows Mr Joseph,,,you are magnificent! Oooooooooof course, I had downloaded Windows 10 and things went south!
I waited a day before seeking you out and then, BAM! You came with a blink. Da Best You are! Appreciate you! Thanks Christine! Always makes me smile a little bigger to hear things like that. Glad to have helped your day along. It worked awesome, gotta admit it took me longer than 5 minutes. However that was mostly my fault.
You be the MAN! Well done with this post. Some steps were slightly different on my windows 10 install or rather I did each step sometimes via a slightly different route but I followed each step and was frankly amazed to find it worked first time.
Thanks for posting this, very helpful unlike quickbooks. It worked wonderfully on QB with my Windows 10 64bit. Thank you so much Mr. Joseph Turley! Oh, I am so grateful — it was still a stretch for my non-savviness but I got there thanks to you!
Maybe QB because of Win 10?? Leslie, I believe they should be pretty similar for QB Give it a try and let us know how it turns out. I had the same problem on 2 different laptops. I work with Quickbooks pro and when the windows 10 automatically installed itself when i was out of town.. I could no longer email pdf files. I followed your steps and it works flawlessly. Thanks a bunch for the fix. Sweet man! Happy trails. Thank you so much for share this with the users. We have QB Premier and just upgraded to Win 10 and followed this and no dice!
Do you have any other ideas? This solved my problem with Quickbooks and Windows Thanks for that fix, it worked like a charm! Another person sticking with Quickbooks Pro and just upgraded to Windows A quick search and your solution came up. Very smooth. I expected to have some difficulty, but I got it on the first try. Anyone with this issue, simply do a search for it Devices and Printers , came right up and everything else was step by step.
When emailing an invoice, most of the text is garbled characters. Oddly enough, when viewing the QB generated pdf in a browser, most but not all text is garbled, but when viewing in Adobe Reader, the garbled text is just blank.
Have you or anyone on the forum experienced this? To see if some of my fonts got corrupted during installation of Windows 10, I tried changing the font in the QB template to Arial, but I still am having the same issues. Extremely thankful!
Thanks a million! I spent hours trying all sorts of stuff and could not resolve this issue. It is to be noted that this same xps driver resolves some issues with MS Office too! I was having the same problem with Windows 10 and Quickbooks This has helped to rescue a very depressing day! Hello, this did not work for me. Worked great!! Had to use different access method but at the end just delete the existing Microsoft XPS Document Writer and then add the new one. You are the best!
Sooo untrue!!! Thanks Joseph! It took several tries, but finally worked. Then I moved it to the desktop and found it. Windows 10 QB This worked before when I had to upgrade to Windows 10 but now it has done an update and will not work at all.
It continues to say Port already exists. Hi everyone, I have had the same problem, my fix stopped working after the update, but I have repeated the same simple fix I have shown previously and it is all up and running again. Here it is again…. Thanks for the additional tips. Unfortunately, this did not work for me and now my invoices will not even print to my printer.
Sorry to hear that Aimee, this has worked for me and for lots of others in the Intuit Community. The only thing I can suggest is to make sure that your printer has been set back to the default printer as when I originally had issues it kept making the non functioning pdf printer the default. Thank you Derek! To set back to the default printer would this be under printer and devices or in quick books itself?
It would be in the printer and devices. I used this solution when I first upgraded to Windows A few days ago an update was installed and the problem returned. Finally I discovered that I had to remove the all the downloaded driver files from the folder for it to work.
No useful help is available from QuickBooks. Logged off, restarted QuickBooks and was good to go. Thank you Louis! This allowed me to at least print the invoices to my printer but did not allow me to make PDF. Although once I tried to send on via email I resulted back to not being able to print to my printer again. Ohhhh the frustration. Thanks again! Fank, Have you yet to find a resolution to this problem.
I am on the verge of calling Quickbooks to Microsoft. Thanks for the information. I have this page bookmarked and I come back to it after every windows update and it always fixes my issue. I called Microsoft and they are saying that it is a QB problem. I have not yet called QB. I think I may have to update my version of QB. Worked perfectly for my QB Enterprises I can now send invoices via Microsoft Outlook without first having to print to Adobe to create the pdf.
Now if they can only get the bugs out of the Windows 10 update! Jim in Calif. Your tutorial is spot on. I had this printer issue twice since upgrading to Windows 10 — and I run the most recent, fully updated, version of QuickBooks. Instead they have that horrid advice piece titled Cannot reconcile accounts or create, print, or email. Tried this multiple of times, but it failed.
What my issued turned out to be was my client had to change his Yahoo password. I had to quit and restart QuickBooks multiple times after each failure before it would work again for one or two invoices. It took me an an hour to email 13 invoices, so I have decided to bite the bullet and upgrade to a new version of QB.
If I try to print to PDF it freezes. Thank you so much for your clear and fantastic fix. When Microsoft pushed Windows 10 in the middle of , without my permission, this stung me the first time! I used your fix. Here I am at the end of and, without thinking, I updated Windows 10 like it said I should. It killed my Quickbooks again! Thanks Microsoft and Quickbooks. Just had to thank you again. This worked again, 3rd time, after the new update pushed.
Sincerely appreciate this! I will be naming my next child Turley. You rock buddy!!! I have been banging my head against the desk for 2 days now. Happy to have helped keep you sane. The steps were so clear and the link to correct driver made it easy to follow. Worked with quickbooks pro and windows I was tired of printing invoices only to scan them back into the computer so that I could email them to my clients! What a PITA! You have helped free up some precious time.
Thank you very much! Intuit, please fix your QB print and repair tool to create local port XPS instead of that other silly port.
An absolute genius! I have spent many, many hours trying to get to grips with this problem which happens every time I have a Windows 10 update automatic — so no control. Hours of time wasted trying to find elusive XPS printer after having deleted it from printers list. Grateful thanks for your easy to follow instructions. I spent hours with Microsoft and reinstalled Windows 10 and they could not solve this problem.
Followed your instructions to Step 3. I upgraded from Windows 7 Home, and was unaware that when upgrade took place, that Windows 10 did not include features outside what was included in 7 Home.
Can you help with a work around this problem. Thanks Ian. I just did it differently. Just go to the list of the installed printer, you will see Microsoft XPS documents Writer as a printer, just delete it. And download the driver provided on this page. Works perfect! Thank you!! Hi Joseph! You saved my life last year when with this same issue. Came back to the office this morning to an automatic Windows 10 update I thought I had disabled updates?!?
Unfortunately, no. The behavior seems to have been consistent across a lot of users with updates undoing the fix. Thanks for the prompt reply Joseph! I realize the age of the article and I never reply to them, but thank you.
You just save my client some serious cash. Plus they love Well, I think you for taking the time to respond and saving people money is why I wrote it. Is there a trick to find other XPS files other than searching in the search box and searching in the device manager?
Good question. Are you using Windows 10 Pro? If you are, have you scoured Print Management, particularly the port section? Yes, installing a separate PDF creator as a printer works, but…. Applied the fix herein…worked perfectly! Had to search for the file prnms I, too, have used this workaround many times; basically every time Windows 10 updates. This time, however, I have a new problem.
I was able to get down to the part where I had removed the XPS driver, tried to install the new and now nothing works. No print let alone getting a pdf back in use. Thank you so very much, My Windows 10 build was forced to upgrade to the most recent Fall Build, and it broke my Quickbooks version so that I could not send email invoices. But installing the driver fixed the problem.
This is working for me, but now, the subject heading and name of the emailed-from-quickbooks pdf is a very long subject. The process id is random, whatever Windows assigns it when I start Quickbooks. Any ideas how to shorten this? Great inputs. Fixed my problem. It was always loading XPS with extra letters at the end. When I corrected that, it worked great. Using W10 and QB for years and could never email invoices. Tried upgrading to QB and still had this issue.
This is the only solution that worked for me. I could not find the XPS Document writer drivers anywhere else either! This is one of my most important bookmarks. Thank You! So i chose use existing port XPS and installed there. I wish I found his days ago. A solution that actually worked! Awesome man. Have a drink on my behalf with the money you saved!
Great Thanks! I just installed QB on a new laptop and come across this pdf problem again! I was please to find a QB utility online but that did not fix anything as you mentionned. However, I did not create a new printer port initially. So it did not worked. I finally succeeded by creating a new port as you explain above. I have had to refer back to is several times now. I just went through an big windows update and it messed up my quickbooks.
Hugs and Kisses!! QB Tier 2 shared this steps to me.. This worked for me and I hope this would help you as well If so, r eboot the computer and do not open QuickBooks. Using the links in the menu bar, click on Remove device.
Click once on any installed printer. Using the links in the menu bar, click on Print server properties. Click on the Drivers tab. Select and remove all Amyuni Document Converters. Close out of the Print server properties window.
Right-click on the Start button and choose: Open Windows Explorer. Browse to the install. Double-click on install. Open a QuickBooks Sample or test company file then o pen an existing invoice. If I am not mistaken, you can export a quickbooks file to an Excel spreadsheet if I'm not mistaken or another spreadsheet program. Then you should be able to "print" the spreadsheet. Then you should be able to send it normally as at attachment with whatever mail system you are using providing the rules from said provider are not blocking attachments etc.
I am also having the same problem - does anyone have a soluction. I have a medium size database and the computer hangs when I do a reconciliation, even when I try to create an adjustment note. I cant email PDF files and have to save the file as an excel and email the data through my own excel software. I rang Quicken and the Tech said leave it run as long as it takes - but it had been running already for 5 hours with no response - he said let it run. This is my bookkeeping business and I am unable to do too much.
It doesn't ever respond - I have to abort! Anyone got any suggested help? So I have found a way round this and it has now been running for 2 months with no problem what soever, Oh and they dont do a minor upgrade or bug fix either. My issue was resolved almost immediately!
I spent several hours on the phone with Intuit yesterday. They took over my PC and made things much worse than they were. My only issue was being unable to save PDFs and send forms in Quickbooks Pro after functioning correctly for over a year.
Of course on initial install we had to do some crazy fix and it worked By the time I got off of the phone because it was an hour past COB, nothing worked as far as printing on my pc.
I had to uninstall and re-install my printer UGH! Needless to say I did a little more internet digging and found your post before calling them back since my case was fed up the food chain to the next tier of support, I could feel more hours of dread coming. They can call me back as far as I am concerned and I will let them know that they need to hire you as a technical support consultant!
What a waste of my life dealing with them. Excellent, your direction was clear and direct. Just one tiny option "printing directly to printer" generate error but spool document with the option to start immediate ly works when you are trying to generate send invoice via email oulook client.
I also followed this link and everything is working I have windows 7 with QB's Pro. Office Office Exchange Server. Not an IT pro? Windows Client. Sign in. United States English. Ask a question. Quick access. Search related threads.
Remove From My Forums. Answered by:. Archived Forums. Windows 7 Application Compatibility. Sign in to vote. I upgraded from Vista bit to Windows 7 bit. I've researched it online and it seems to be a known problem with other W7 but no solution from QBs. Found some user solutions about PDF converter problem but none work. Was working fine before upgrade. Here's the Quickbooks error I get: Printer not activated, error code - 20; then I press Ok and get: Could not print to printer.
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